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NPS Showed High Loyalty of SPIGF 2018 Delegates, Exponents, and Visitors

25.01.2019

In 2018, during the SPIGF 2018 participant satisfaction survey the NPS score for Exponents increased fivefold as compared to 2017, by 28% for Delegates, and by 4% for Visitors.

NPS (Net Promoter Score) is a metric of customer loyalty towards a product or a company, which is used to assess if customers are likely to buy again and give recommendations.